Shipping/Returns

                                                 

Shipping:

  • ​All orders are shipped through FedEx or UPS and must be signed upon arrival.

  • Shipping is Free.

  • Delivery is 3-5 business days.

  • Weekend orders will not begin processing until Monday. After processed, then order(s) will ship.

  • Please be advised that orders will take longer than usual to be delivered during holidays, due to changes in FedEx/UPS hours.

  • Please be advised American Express payments may take up to 4 business days to be processed. This will cause a delay in shipping.

 

Processing:

  • ​Body Wave, Deep Wave & Straight are usually processed within 24hrs.

  • Loose Wave, Kinky Curly, Jerry Curly, Yaki Straight, Natural Wave, Water Wave, & Funmi Curl may take up to 48 hrs as these textures have to be created through our steaming process.

  • Customized orders such as, 613 and 1b/613 takes 3 days for bleaching and/or coloring.

 

After an order is processed and shipped, a shipping confirmation will be sent via email along with a tracking number.

 

FedEx/UPS may take up to 24hrs to post tracking information.

 

Refunds/Store Credit:

We will be happy to refund or grant a store credit for any items within 7 days after receipt. All shipments to us are the customer's responsibility. We will not pay for return shipping costs unless it was a mistake on our end. Only then will we cover the return shipping costs by emailing a shipping label that can be printed out and put on a box/bag to ship back to us.

To qualify for a refund or store credit, items are allowed to be removed from its packaging in order to see the color and quality, but the top ties that are used to keep the extensions attached/together can not be removed. Brushing, combing, and finger-combing is not allowed as  that will alter the texture.

All returned products will be thoroughly inspected and products that are returned with signs of being worn or altered in any way will not be eligible for a refund/store credit. 

Return Address:

Heavenly Hair by Nicole

1472 Berger St.

Odenton, MD 21113