shipping & returns

shipping policy

  • ​All orders are shipped through USPS and must be signed upon arrival.

  • Processing / Shipping times are estimated time frames. Processing could be faster or could be a bit longer on rare occasions.

  • Shipping is Free in the USA. We do ship internationally but unfortunately, we can not ship orders for free. Shipping cost will be calculated at checkout.

  • Processing time is estimated at 2-3 business days for fulfillment and shipment.

  • Delivery time is estimated to be 2-3 business days (based on USPS shipping time from the East Coast of the USA). (In some cases, it could be up to 4-5 business days - e.g California)

  • Weekend orders will not begin processing until Monday. After processed, then order(s) will ship.

  • Please be advised that orders may take longer than usual to be delivered during holidays, due to changes in USPS hours, or inclement weather.

Processing

  • ​Body Wave, Deep Wave & Straight are usually processed within 2 business days (estimated time frame)

  • Loose Wave, Kinky Curly, Jerry Curly, Yaki Straight, Natural Wave, Water Wave, & Funmi Curl may take up to 2-3 business days (estimated time frame) as these textures have to be created through our steaming process.

  • Customized orders such as 613 and 1b/613 take 3  business days (estimated time frame) for bleaching and/or coloring.

  • Wigs are customized upon purchase. 

  • Body Wave/Straight 2-3 Business Days   | Curly Wigs 4-5 Business Days |  Colored Wigs 5-6 Business Days (all estimated time frames)

 

 

After an order is processed and shipped, a shipping confirmation will be sent via email along with a tracking number.

 

USPS may take up to 24hrs to post tracking information.

return & exchange policy

We will be happy to refund or grant a store credit for any items within 3 days after received if there is a problem with your order from a mistake that we've made. Proof of the mistake made must be submitted via email at customerservice@heavenly-hair.com. If it is determined that we have made a mistake we will issue a full refund.  We will then send a prepaid shipping label via email to ship your order back to us. Once your order is received and thoroughly inspected we will then issue a refund.

to qualify for a refund or store credit, items are allowed to be removed from their packaging in order to see the color and quality, but the top ties that are used to keep the extensions attached/together can not be removed. Brushing, combing, and finger-combing are not allowed as that will alter the texture.

All returned products will be thoroughly inspected and products that are returned with signs of being worn or altered in any way will not be eligible for a refund/store credit. 

Return Address:

Heavenly Hair by Nicole

1472 Berger St.

Odenton, MD 21113

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