shipping & returns

shipping policy

  • ​All orders are shipped through USPS.

  • Processing / Shipping times are estimated time frames. Processing could be faster or could be a bit longer on rare occasions.

  • Shipping is free

  • Processing time for bundles, closures, & frontals is estimated at 3-4 business days for fulfillment and shipment.

  • Processing time for wigs is estimated at 5-6 business days for fulfillment and shipment.

  • Delivery time is estimated to be 1-3 business days (based on USPS shipping time from the East Coast of the USA). (In some cases, it could be up to 4 business days - e.g California)

  • Weekend orders will not begin processing until the next business day.

  • Please be advised that orders may take longer than usual to be delivered during holidays, and due to changes in USPS hours, or inclement weather.

Wholesale Orders

  • Wholesale orders take about 5-6 business days before shipped (estimated time frame) 

  • Wholesale orders with Kinky Straight, Natural Wave, or Fumi Curl take about 6-8 business days before shipping as these textures must be created through our steaming process.

You will not receive a tracking number for your order until it ships. When your order ships a tracking number will be sent automatically to the email provided during checkout.

LOST/STOLEN PACKAGES

  • We, unfortunately, do not take responsibility if USPS delays, damages or loses your package, as it is 100% out of our company’s control. In the event that something happens to your package please contact USPS at 1-800-275-8777.

  • If you will not be home on the expected arrival date/time, you can request to have your package held at your local USPS post office.

 

USPS may take up to 24hrs to post tracking information after an order has shipped.

COVID-19 POLICY:

Expect Shipping Delays due to Covid-19. We ship out all packages on time however, it may take the shipping company longer to deliver due to the pandemic.  We do not issue any refunds or accept returns due to these delays

return & exchange policy

For the safety of our staff, we are no longer accepting returns. We are taking necessary precautions during this pandemic to reduce the spread of Covid-19. Thank you for understanding.