shipping & returns

shipping policy

  • ​All orders are shipped through USPS.

  • Processing / Shipping times are estimated time frames. Processing could be faster or could be a bit longer on rare occasions.

  • Shipping is free

  • Processing time is estimated at 1-2 business days for fulfillment And Shipment.

  • Delivery time is estimated to be 1-3 business days (based on USPS shipping time from the East Coast of the USA). (In some cases, it could be up to 4 business days - e.g California)

  • Sunday orders will not ship until Monday.

  • Please be advised that orders may take longer than usual to be delivered during holidays, due to changes in USPS hours, or inclement weather.

Processing

  • Non-wholesale orders are usually shipped in 1-2 business days (estimated time frame)

  • Wholesale orders take about 3-5 business days Before shipped. 

  • wholesale orders with natural wave, Kinky straight, or Fumi Curl takes about 6-8 business days before shipping as these textures must be created through our steaming process.

After an order is processed and shipped, a shipping confirmation will be sent via email along with a tracking number.

  • We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

  • All Packages come with a tracking number.

  • If you will not be home on the expected arrival date/time, you can request to have your package held at your local USPS post office HERE

 

USPS may take up to 24hrs to post tracking information.

COVID-19 POLICY:

Expect Shipping Delays due to Covid-19. We ship out all packages on time however, it may take the shipping company longer to deliver due to the pandemic.  We do not issue any refunds or accept returns due to these delays. 

return & exchange policy

  • Returns are accepted!

  • If you have placed an order and would like to cancel your order, please contact us here. Cancellations are only accepted within 48 hours of the original purchase date

 

to qualify for a refund or store credit, items are allowed to be removed from their packaging in order to see the color and quality, but the top ties that are used to keep the extensions attached/together can not be removed. Brushing, combing, and finger-combing are not allowed as that will alter the texture.

All returned products will be thoroughly inspected and products that are returned with signs of being worn or altered in any way will not be eligible for a refund/store credit. 

Customers are required to pay return shipping fees. We will not be responsible for shipping fees unless we are at fault. If we are at fault we will send a return shipping label via email that can be printed and placed on a shipping package to return items. If after being inspected and the item(s) are returned exactly as received we will issue a full refund.

Return Address:

Heavenly Hair by Nicole

1472 Berger St.

Odenton, MD 21113

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