All orders are shipped through FedEx or UPS and must be signed upon arrival.
Shipping is Free.
Delivery is 3-5 business days.
Weekend orders will not ship until Monday.
Please be advised that orders will take longer than usual to be delivered during holidays, due to changes in FedEx hours.
Body Wave, Deep Wave & Straight are usually processed within 24hrs. Other textures such as, Loose Wave, Kinky Curly, Jerry Curly, Yaki Straight, Natural Wave, Water Wave, & Funmi Curl may take up to 36 hrs as these textures have to be created through our steaming process.
Customized orders such as, ombre and full color extensions takes 3 days for bleaching and/or coloring.
After an order is processed and shipped, a shipping confirmation will be sent via email along with a tracking number.
FedEx/UPS may take up to 24hrs to post tracking information.
We will be happy to refund or grant a store credit for any items within 7 days after receipt. All shipments to us are the customer's responsibility. We will not pay for return shipping costs unless it was a mistake on our end. Only then will we cover the return shipping costs by emailing a shipping label that can be printed out and put on a box/bag to ship back to us.
To qualify for a refund or store credit, items are allowed to be removed from its packaging in order to see the color and quality, but the top ties that are used to keep the extensions attached/together can not be removed. Brushing, combing, and finger-combing is not allowed as that will alter the texture.
All returned products will be thoroughly inspected and products that are returned with signs of being worn or altered in any way will not be eligible for a refund/store credit.
Heavenly Hair by Nicole
1472 Berger St.
Odenton, MD 21113